Your clients are asking for numbers your contract does not currently produce.
Facility management is being asked to evidence energy, water and air performance, not just deliver the service. Aqueduct gives an FM provider the measurement layer to answer that, under your own brand or alongside it.
130+device types, so any client estate is in scope
2 to 6 wksfrom first call to live data on a client site
19countries already deployed
Short answer
Facility management contracts increasingly carry performance obligations rather than only service obligations: evidence the energy reduction, report the water consumption, demonstrate the air quality. Most FM providers can deliver the service and cannot produce the evidence, because the measurement layer belongs to nobody. Aqueduct supplies that layer behind an FM provider, through referral, resell, embed or white label.
This is a partnership page rather than a solution page, because the buyer here is not a building owner. It is the organisation delivering the service into the building, and the commercial question is different: does adding measurement win contracts, protect margin, and differentiate a bid.
Tender documents increasingly ask how energy and water performance will be measured and reported, not only what maintenance regime will be delivered. A provider who answers with a maintenance schedule is answering a different question.
What it costsLosing bids to providers who can demonstrate a measurement capability, whether or not theirs is better.
02
Savings claims cannot be substantiated
Where a contract includes an efficiency commitment, proving it requires a credible baseline and continuous measurement afterwards. Without both, the claim is contestable and the contractual mechanism is unenforceable in either direction.
What it costsValue delivered but not recognised, or worse, disputed at renewal.
03
Reactive maintenance is the default and it erodes margin
Without asset performance data, maintenance is scheduled or reactive. Both are more expensive than condition based, and reactive work on a fixed price contract lands directly on the provider.
What it costsEmergency callouts and premature replacements absorbed by the contractor.
04
The client owns the data and nobody owns the insight
A client BMS holds a great deal of data that neither party analyses. The provider is not asked to, and the client has nobody to do it.
What it costsA capability gap sitting in plain sight, which a competitor will eventually fill.
05
Multi site clients want one comparable view
A client with forty sites wants to know which are performing and which are not, normalised. An FM provider covering those sites is the natural party to answer, and usually cannot.
What it costsThe strategic conversation happens with a consultant instead of with you.
06
Building your own platform is a trap
Several large FM providers have tried. It is a multi year software programme with a roadmap, a security surface and a support burden that has nothing to do with the core business.
What it costsCapital and attention spent competing with software companies rather than winning contracts.
How it works
Four ways to work together
Most partners begin at referral or resell and move to embed once the first deployments have proven the client demand. There is no requirement to start at the deepest level.
Track 1
Referral
The lightest possible start. You introduce, we deliver, you take a fee.
No technical commitment and no delivery obligation on your side
Milvian contracts directly with the client and carries the deployment
Referral fee on closed business, agreed per introduction or as a standing rate
Useful for testing whether the demand you think you are seeing is real
Track 2
Resell
You own the client relationship and the commercial margin.
You sell Aqueduct under your own commercial terms at your own margin
Milvian provides survey support, deployment and platform operation behind you
Your account team is trained on the survey conversation and the proposal
Suits organisations already selling recurring services into the same buyer
Track 3
Embed
Aqueduct becomes a standard line in what you already deliver.
The platform is specified into your standard scope rather than sold as an add on
Data flows into your own reporting so the client sees one service, not two vendors
Joint commercial model agreed up front, typically a share of the recurring platform fee
The route most partners end at once the first few deployments have landed
Track 4
White label
Your brand on the front, our platform underneath.
Client facing dashboards and reports carry your identity
Subject to volume commitment and a defined support model
Milvian remains responsible for platform operation, security and roadmap
For partners whose brand is the product they are selling
Choosing a track
Track
Who holds the client contract
Who delivers
Your commercial return
Best when
Referral
Milvian
Milvian
Referral fee
You want to test demand with no delivery risk
Resell
You
Milvian behind you
Your margin on the platform fee
You already sell recurring services to this buyer
Embed
You
Joint
Share of recurring platform fee, plus contract win rate
Measurement is becoming standard in your scope
White label
You
Milvian behind your brand
Your margin, your brand equity
Your brand is the product, subject to volume commitment
What you get
What sits behind your service
Aqueduct is hardware agnostic and retrofit first, which matters more for an FM provider than for anyone else: you do not choose your clients' buildings or their existing systems, so anything that requires a particular BMS vendor is unusable across a real portfolio.
Coverage
Any client estate
Works with whatever is already installed.
Reads BACnet, Modbus, LoRaWAN, cellular, MQTT, OPC UA and vendor APIs
Runs alongside Honeywell, Johnson Controls, Siemens, Schneider and Trane
130 plus device types, so a mixed portfolio is in scope without exception
Retrofit sensors only where a measurement genuinely does not exist
Delivery
Support behind you
You keep the relationship, we carry the technical load.
Survey support, including a Milvian engineer on the walk if you want one
Deployment and commissioning, scheduled around client operations
Platform operation, security and roadmap remain our responsibility
Your team trained on the survey conversation and the proposal, not on software
Commercial
A recurring line
The economics of the arrangement.
Recurring platform fee, so the revenue compounds rather than repeating as project work
A demonstrable first finding on nearly every deployment, which is your renewal argument
Condition based maintenance data, which protects margin on fixed price contracts
Multi site benchmarking, which is the conversation that expands a contract
Client facing
Evidence they can use
What the client actually receives.
Per site and per system consumption, ranked and normalised
Audit grade export for the disclosure regime in their market
Air quality records, increasingly written into specifications
Plain language answers over the estate, with the underlying data behind every number
You keep the client relationship. We carry the technical load behind you.
Compliance
The regulatory clock in your markets
The compliance landscape is the reason this is a commercial opportunity rather than a technical nicety. Your clients are subject to all of the following, and in most cases they are looking for the party already in the building to help them satisfy it.
What applies, by market
Market
Primary instrument
What it measures
The operational consequence
United States
ASHRAE 90.1, ENERGY STAR benchmarking, city building performance standards
Design compliance, then annual measured benchmarking
Disclosure is becoming performance improvement with penalties attached
Canada
NECB 2020, NRCan national benchmarking
Design compliance for buildings 600 m2 or 4 storeys and above, plus measured benchmarking
Benchmarking against a national dataset needs complete, attributable meter data
United Kingdom
MEES, ESOS, SECR
Asset EPC rating, organisational energy assessment, disclosed consumption and actions
EPC B for commercial above 1,000 m2 from 2031, and ESOS progress reporting to 2027
Middle East
Al Sa'fat, Estidama Pearl, DSM strategy
Green building compliance at permit, increasingly questioned in operation
Al Sa'fat Silver mandatory for new Dubai permits from 2026, 30 percent demand cut by 2030
The rating comes from your meter data and is visible to the market
Summarised for orientation, not as legal advice. Requirements vary by state, emirate, province and municipality, and by building type and size. Confirm the operative requirement for your own assets.
United States
Energy codes, local building performance standards and sector specific ventilation rules.
ASHRAE 90.1 and local codes
The energy standard most state and municipal codes are built on, setting envelope, HVAC, lighting and metering requirements for commercial buildings.
ENERGY STAR benchmarking
Portfolio Manager is the de facto benchmarking system, and a growing number of cities require annual energy and water benchmarking disclosure for buildings above a floor area threshold.
Building performance standards
A number of US cities now go beyond disclosure to mandate performance improvement over time, with penalties attached rather than reporting alone.
Sector specific
Healthcare adds ASHRAE 170, which requires continuous monitoring of operating room temperature and humidity and individual control per room, enforced by CMS and the Joint Commission.
Canada
A national energy code plus the first nationally standardised benchmarking system.
NECB 2020
The National Energy Code of Canada for Buildings sets technical requirements for energy efficient design and construction, applying to buildings of 600 square metres or more, or four storeys or more.
National benchmarking
Natural Resources Canada now operates a national building energy benchmarking initiative, the first nationally standard system built on actual Canadian data for the commercial and institutional sector.
Provincial variation
Codes are adopted provincially, so the operative requirement depends on the province and in some cases the municipality, which is why portfolio owners need per site rather than per country reporting.
What it means operationally
Benchmarking against a national dataset only works if the meter data behind it is complete and attributable, which is where most estates fall short.
United Kingdom
Three separate schemes, and a hard minimum standard arriving in 2031.
MEES
Minimum Energy Efficiency Standards target privately rented commercial property. From 2031 all commercial buildings above 1,000 square metres must reach at least EPC band B, subject to exemptions, which makes an unimproved asset progressively harder to let.
ESOS
A mandatory energy assessment scheme for large organisations. Phase 3 participants must submit an action plan and then report progress against it through to 2027, so the obligation is now continuing rather than a one off audit.
SECR
Streamlined Energy and Carbon Reporting requires large companies to disclose energy use, emissions and the efficiency actions taken, inside the annual report.
What it means operationally
ESOS wants an action plan, SECR wants the actions disclosed, MEES wants the asset to actually improve. All three are far easier to satisfy from metered data than from an assessment carried out every few years.
Middle East
Green building systems that are mandatory at permit, plus national net zero pathways.
Al Sa'fat, Dubai
Dubai Municipality's green building system. From 2026 Al Sa'fat Silver is the mandatory baseline for new building permits, with water conservation measures targeting a 30 to 40 percent reduction in consumption.
Estidama Pearl, Abu Dhabi
The parallel Abu Dhabi rating system, written at design stage and increasingly questioned in operation rather than only at handover.
Demand Side Management
Dubai's DSM strategy targets a 30 percent reduction in electricity and water demand by 2030 against business as usual, extending to 50 percent by 2050.
The physical driver
Up to 80 percent of a building's electricity demand in the UAE goes to cooling, and process water is desalinated, so efficiency and cost sit on the same lever. UAE Net Zero 2050 turns plant efficiency into a reported obligation asset by asset.
India
A building energy code, assured ESG disclosure and a live carbon market.
ECBC
The Energy Conservation Building Code sets minimum standards for commercial buildings with a connected load of 100 kW or a contract demand of 120 kVA or more. Compliance is either prescriptive or by whole building performance simulation, with ECBC+ and SuperECBC as higher voluntary tiers.
BRSR Core
For listed entities, energy and water intensity metrics now carry reasonable assurance from an independent provider, which means an assurance partner traces how each number was derived.
CCTS and PAT
The Carbon Credit Trading Scheme is absorbing the PAT mechanism, with compliance obligations already active across energy intensive sectors and BRSR Core data positioned as an input.
Pollution control
CPCB general standards require outlet BOD at or below 30 mg per litre for inland surface discharge, and state boards now operate real time monitoring with strengthened enforcement powers.
Australia
A measured performance rating with mandatory disclosure, which is unusually strict.
NABERS
The National Australian Built Environment Rating System rates buildings from one to six stars in half star increments, based on measured operational performance rather than design intent, for the base building, the tenancy or the whole building.
Commercial Building Disclosure
Mandatory disclosure for large office buildings has been in place since 2011, and the programme has been expanding. It is widely regarded as a global benchmark for built environment transparency.
NCC Section J
The National Construction Code sets the energy efficiency requirements for new commercial building work.
Why it matters here
NABERS is a measured rating, so it is derived from actual metered consumption. A portfolio that cannot produce clean, attributable meter data cannot improve its rating, and in Australia the rating is publicly disclosed.
Proof
What sits behind the platform
Global water stewardship
A Fortune 1 water positive programme
One real time water intelligence layer across the estate, with same day leak detection and auditable reduce, reuse and replenish data.
88 facilities monitored, 75,000 m3 saved
Aviation, United States
A top 25 US airport, live in 72 hours
Roughly 5,000 meter points instrumented. A 9,000 gallon per day anomaly surfaced within 72 hours of go live.
5,000 meter points, 72 hours to first find
The platform record
175 plus facilities, 19 countries
Hardware agnostic across 130 plus device types, reading BACnet, Modbus, MQTT, OPC UA and vendor APIs. AWS Advanced Tier Services Partner, SOC 2 aligned.
2 to 6 weeks from first call to live data
Questions
FM partnership: frequently asked questions
Do we have to commit to a volume to start?
No. Referral and resell carry no volume commitment. White label does, because it involves brand and support obligations on our side that only make sense at scale.
The recommended start is one client site on a live contract, which carries no commitment at all beyond agreeing to run it.
Will Milvian go direct to our clients?
Under resell, embed and white label, no. Account protection is written into the agreement, and the client relationship is yours.
Under referral the client contracts with Milvian by design, which is why referral is the appropriate track when you would rather not carry the relationship.
Our clients have every BMS vendor imaginable. Is that a problem?
It is the normal case and the platform is built for it. Aqueduct is hardware agnostic with 130 plus device types supported, reading BACnet, Modbus, LoRaWAN, cellular, MQTT, OPC UA and vendor APIs, and running alongside the major BMS vendors rather than replacing them.
For an FM provider this is the decisive characteristic, because you do not get to choose the buildings you inherit.
What does our team actually have to learn?
The survey conversation and the proposal, not the software. Your people need to recognise the situations where measurement is worth proposing and know what the survey involves.
Deployment, commissioning, platform operation and support sit with Milvian unless you specifically want to take them on.
How does this help us win bids rather than just deliver better?
Tenders increasingly ask how performance will be measured and evidenced. Being able to answer that concretely, with a platform already deployed across 175 plus facilities in 19 countries, is a materially different answer from describing a maintenance regime.
It also changes what you are bidding for: a performance contract rather than a service contract, which is harder for a competitor to undercut on price alone.
Pick a live client already asking performance questions. We survey and deploy behind you, and the first finding becomes your reference for every other account.